We get these questions a lot. Here are our best answers...
How do I contact ErgoQuest?
In the USA call toll free 888-298-2898. Outside of the US call +1 616-325-4728. Email: sales@ergoquest.com
Does ErgoQuest Ship Worldwide?
Yes, we use UPS Air Freight to ship our products internationally. UPS facilitates the customs processing. We have shipped product to clients in Canada, UK, France, Mexico, Sweden, Denmark, Australia, New Zealand, Indonesia, Belarus, Russia, and Saipan and many others
How do the products ship?
We ship our products in pieces on 40" x 48" shipping pallets. For domestic shipments we use a variety of freight carriers that will deliver the pallet to your address. For residential of office deliveries with no loading dock, the carriers will deliver using a liftgate.
How does the keyboard and mouse stay on the tray when tilted to accommodate a reclined position?
A trackball is not required. Most of our clients use a standard mouse. The top half of the tray is made out of a felt material. It acts as a hook and loop fastening system, holding the keyboard and mouse pad in place on the tray.
What if I need help with the setup and installation of my workstation or chair?
We can arrange to have an assembler come to your address, unpack the pieces and set up the workstation in your room of choice. This service is called our Installation and Setup Service.
What is the Product Warranty?
We have a 5-year warranty on all motorized components.
The website says the chairs are custom-sized to my body dimensions. What dimensions do I have to provide?
Look at the Body Dimension Form and take measurements for dimensions A, B, and C.
On international shipments, does ErgoQuest collect customs duties and taxes and VAT?
No. We will provide an estimate for these taxes, but the actual amount and collection will be determined by UPS Brokerage as part of their International air freight delivery service.
